Introduction
Welcome to theetsyusa.com (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and usage when you visit our website at https://theetsyusa.com/, browse our marketplace featuring handmade and vintage treasures, or interact with our platform connecting over 7.5 million active sellers with 96 million active buyers worldwide.
By accessing or using theetsyusa.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our website or services. We respect your right to privacy and have designed our data practices to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
Our mission “Keep Commerce Human” extends to how we handle your data. We believe in building meaningful connections through commerce while respecting your personal information and giving you control over how it’s used. This policy covers our Brooklyn-based operations and our global marketplace serving creative entrepreneurs and thoughtful shoppers in 234 countries.
What Information We Collect
We collect various types of information to provide and improve our services, facilitate transactions between buyers and sellers, and create a personalized shopping experience for unique handmade, vintage, and custom items.
Personal Information You Provide:
When you create an account, make a purchase, contact sellers, or communicate with our support team at Support@theetsyusa.com or +1 (844) 935-3879, we collect information such as your name, email address, shipping address, billing address, phone number, and payment information. If you become a seller on our platform, we additionally collect business information, tax identification numbers, and bank account details necessary to process your $0.20 listing fees, 6.5% transaction fees, and distribute your earnings from sales.
Browsing and Usage Data:
We automatically collect information about how you interact with our website, including pages viewed, search queries (such as “Etsy rugs,” “Etsy necklaces,” or “Etsy wedding rings”), products browsed, time spent on pages, referring websites, browser type, device information, IP address, and operating system. This helps us understand which categories—from clothing and furniture to curtains and tool bags—attract the most interest and how we can improve navigation.
Transaction Information:
When you purchase items from our 5.4 million independent sellers or list products for sale, we collect details about the transaction including product descriptions, prices, quantities, custom personalization requests, messages exchanged with sellers, and order fulfillment status. This information is essential for processing the $13.3 billion in annual gross merchandise sales and maintaining transaction records.
Communication Records:
We retain correspondence you send us through contact forms, email inquiries, seller messages, dispute resolution communications, and customer service interactions. This includes feedback about products like our Canva shop templates (Rose Gold Etsy Shop Kit, Golden Charms Collection, Bajor Collection), digital products such as the “100,000+ Digital Product Ideas 2026” guide, and any reviews you leave for sellers.
Marketing Preferences:
When you subscribe to newsletters, promotional emails about handcrafted home essentials, artisan jewelry collections, sustainable fashion finds, or custom accessories, we collect your email address and track your engagement with marketing materials including open rates and click-through behavior.
Use of Information
We use the collected information for multiple legitimate business purposes that enhance your experience on our platform and support our community of creative entrepreneurs.
Service Delivery and Transaction Processing:
Your personal and payment information enables us to process purchases, coordinate shipping between buyers and sellers, handle custom order requests for personalized items (engraved wedding rings, monogrammed tool bags, custom-sized dresses), manage returns and disputes, and facilitate direct communication between buyers and the independent artisans who create unique products.
Platform Improvement and Personalization:
Usage data helps us identify popular categories (such as vintage clothing, bohemian textiles, or minimalist furniture), optimize search functionality, recommend relevant products based on browsing history, test new features, and create a more intuitive interface for discovering one-of-a-kind handmade treasures across our 120 million listed items.
Seller Support and Business Tools:
For our seller community, we use collected data to provide analytics about shop performance, assist with branding through resources like our 20-piece Canva template kits priced at $28, offer guidance on listing optimization, process payments from your sales minus our transaction fees, and help you build your creative business with minimal overhead costs.
Marketing and Communication:
We send transactional emails about order confirmations, shipping updates, and account changes. With your consent, we also send promotional content about seasonal collections, trending products from pottery to custom phone cases, new seller spotlights, platform updates, and educational resources like our “$0.90 digital product idea generator” guide. You can opt out of marketing communications at any time.
Security and Fraud Prevention:
We monitor transactions and account activity to detect suspicious behavior, prevent fraudulent purchases, protect seller earnings, maintain marketplace integrity, and ensure compliance with our terms of service and applicable laws governing e-commerce platforms.
Legal Compliance and Protection:
We may use your information to comply with legal obligations, respond to lawful requests from authorities, enforce our agreements, protect our rights and property, resolve disputes through our established processes, and maintain the safety of our community spanning 234 countries.
Third-Party Disclosure
We share certain information with trusted third parties who help us operate our marketplace, but we never sell your personal data for profit.
Payment Processors:
Financial information is shared with secure payment processing partners who handle credit card transactions, bank transfers, and seller payouts. These processors comply with Payment Card Industry Data Security Standards (PCI DSS) and maintain strict confidentiality of your payment details while processing our $2.7 billion in annual platform revenue.
Shipping and Fulfillment Partners:
When you purchase physical items like handcrafted rugs, furniture pieces, or vintage clothing, we share delivery addresses with shipping carriers and sellers to ensure proper fulfillment. For digital downloads such as printable wall art, SVG files, or our Lightroom presets bundle, no shipping information is required.
Service Providers:
We work with companies that provide hosting services, email delivery, customer support tools, analytics platforms, marketing automation, cloud storage for product images and shop banners, and other operational infrastructure. These vendors access only the information necessary to perform their functions and are contractually obligated to protect your data.
Sellers on Our Platform:
When you make a purchase, relevant transaction details (your name, shipping address, and order specifications) are shared with the independent seller fulfilling your order. Sellers operate their own businesses and are responsible for handling your information according to their own privacy practices and applicable laws.
Business Transfers:
If theetsyusa.com undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email at the address associated with your account and post a prominent notice on our website before any such transfer affecting your personal data.
Legal Requirements:
We disclose information when required by law, such as responding to subpoenas, court orders, or regulatory requests. We also share data when necessary to protect rights, property, or safety of theetsyusa.com, our users, or the public, including situations involving potential fraud or security threats.
Cookie Usage
Our website uses cookies and similar tracking technologies to enhance functionality, remember your preferences, and analyze site performance.
Essential Cookies:
These necessary cookies enable core features like shopping cart functionality, account login, secure payment processing, and access to protected areas of the website. Without these cookies, services you request (such as adding Etsy necklaces to your cart or customizing a Canva template order) cannot be provided.
Performance Cookies:
We use analytics cookies to understand how visitors interact with our site, which product categories generate the most interest (clothing, jewelry, home décor), how long users browse before making purchases, and which search terms lead to conversions. This aggregate data helps us improve site speed, navigation, and overall user experience.
Functionality Cookies:
These cookies remember your preferences such as language settings, previously viewed items, saved searches for specific products like “boho babe collection templates” or “golden charms shop kits,” and display settings. They create a more personalized experience during return visits to our marketplace.
Advertising Cookies:
With your consent, we use advertising cookies to deliver relevant promotional content about handcrafted essentials, new seller collections, and seasonal offerings. These cookies track your browsing patterns across our site and may be placed by third-party advertising networks to show you targeted ads on other websites based on your interests.
Cookie Management:
You can control cookie preferences through your browser settings, choosing to block or delete cookies at any time. However, disabling certain cookies may limit functionality such as staying logged in, maintaining shopping cart contents, or receiving personalized product recommendations. Most browsers accept cookies automatically, but you can modify settings to decline cookies if you prefer.
External Links
Our website contains links to external resources, social media platforms, seller websites, and third-party services that we believe may interest our community of creative shoppers and artisan supporters.
Third-Party Websites:
When you click links to seller portfolios, product suppliers like Macaronsandmimosas (selling our popular Rose Gold Etsy Shop Kit and Candy Shop Banner Templates), social media pages, payment processors, or educational resources about starting online businesses, you leave theetsyusa.com and enter sites operated by independent entities. We have no control over and assume no responsibility for the content, privacy policies, or practices of these external sites.
Seller Shops and Individual Storefronts:
Our platform hosts millions of independent sellers, each operating their own business with unique privacy practices. When you interact with individual sellers, request custom work (such as engraved engagement rings or personalized Christmas stockings), or communicate through our messaging system, those sellers may collect and use your information according to their own policies. We encourage you to review seller policies before sharing personal information or making purchases.
Due Diligence:
While we strive to partner with reputable services and vendors, we recommend exercising caution when navigating away from our site. Review privacy policies of external websites before providing personal information, especially when the link directs you to pages requesting payment details, login credentials, or sensitive personal data. We cannot guarantee the security practices of third-party sites.
Social Media Integration:
Our site may include social media buttons or widgets (such as Facebook, Instagram, Pinterest, or Twitter) that allow you to share products or interact with our content on external platforms. These features may collect information about your browsing activity and are governed by the privacy policies of the respective social media companies, not theetsyusa.com.
Security Measures
We implement comprehensive technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Data Encryption:
All sensitive information transmitted between your browser and our servers—including payment details, account credentials, and personal data—is encrypted using industry-standard SSL/TLS protocols. This encryption ensures that data remains confidential during transmission, protecting against interception by malicious actors.
Secure Storage:
Personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and regular security monitoring. Payment card information is handled exclusively by PCI DSS-compliant payment processors and is never stored on our general application servers.
Access Controls:
We limit employee and contractor access to personal data based on job responsibilities, requiring authentication credentials and implementing role-based permissions. Staff members receive regular training on privacy best practices, data handling procedures, and security protocols to maintain awareness of emerging threats.
Regular Security Assessments:
Our systems undergo routine vulnerability assessments, penetration testing, and security audits to identify and address potential weaknesses. We maintain incident response procedures to quickly detect, investigate, and mitigate any security breaches affecting user data.
Account Protection:
We encourage users to create strong passwords, avoid reusing credentials across multiple sites, and enable two-factor authentication when available. Never share your login information with others, and notify us immediately at Support@theetsyusa.com if you suspect unauthorized access to your account.
Limitations of Security:
While we employ robust protective measures, no online transmission or electronic storage method is completely secure. We cannot guarantee absolute security of your information against all possible threats. By using our website, you acknowledge these inherent risks and agree that we are not liable for breaches beyond our reasonable control.
User Rights and Choices
You have meaningful control over your personal information and how we use it. We respect your rights and provide accessible tools to exercise them.
Access and Portability:
You may request a copy of the personal information we hold about you, including account details, transaction history, browsing data, and communication records. We provide this information in a structured, commonly used format within 30 days of your verified request, allowing you to review what data we’ve collected.
Correction and Update:
If your personal information is inaccurate, incomplete, or outdated, you can update it directly through your account settings or contact us at Support@theetsyusa.com. We will promptly correct errors and ensure our records reflect accurate information for order fulfillment, communication, and account management purposes.
Deletion Rights:
You may request deletion of your personal information subject to certain legal exceptions (such as completed transaction records required for tax compliance, ongoing disputes, or fraud investigations). We will honor deletion requests within 45 days and notify you upon completion. Note that deleting your account removes access to purchase history and any active seller shops.
Opt-Out of Marketing:
You can unsubscribe from promotional emails about trending products, new collections, seller spotlights, or platform updates by clicking the “unsubscribe” link in any marketing message or adjusting email preferences in your account settings. You will continue receiving essential transactional communications (order confirmations, shipping updates) regardless of marketing preferences.
Cookie Preferences:
Manage cookie settings through your browser controls or our cookie preference center to limit tracking, advertising cookies, or analytics. Disabling cookies may affect site functionality but does not prevent you from browsing products or making purchases as a guest without an account.
Do Not Sell:
We do not sell your personal information to third parties for monetary gain. If you are a California resident concerned about data sharing, see our CCPA Compliance section for specific rights under California law.
Protection of Minors
Our marketplace is designed for adults and we do not knowingly collect information from individuals under 18 years of age.
Age Requirement:
You must be at least 18 years old to create an account, make purchases, or operate a seller shop on theetsyusa.com. If you are under 18, you may use our site only with involvement of a parent or legal guardian who agrees to our terms and takes responsibility for your activity.
Parental Consent:
We do not knowingly solicit or collect personal information from children under 13 without verifiable parental consent as required by the Children’s Online Privacy Protection Act (COPPA). Our services are not directed toward children, and we make reasonable efforts to prevent minors from providing information.
Discovery and Removal:
If we learn that we have collected personal information from a child under 13 without proper parental consent, we will promptly delete that information from our systems. Parents or guardians who believe their child has provided information to us should contact Support@theetsyusa.com immediately so we can investigate and take appropriate action.
Educational Resources:
While we offer digital products like the “100,000+ Digital Product Ideas 2026” guide for aspiring entrepreneurs, we recommend parents review content suitability before allowing minors to access business resources or seller tools on our platform.
CCPA Compliance
California residents have specific privacy rights under the California Consumer Privacy Act (CCPA), which we fully respect and support.
Right to Know:
You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months, the sources from which we collected it, our business purposes for collection, and the categories of third parties with whom we share information.
Right to Delete:
California residents can request deletion of personal information we have collected, subject to certain exceptions such as completing transactions, detecting security incidents, complying with legal obligations, or exercising free speech rights. We honor verified deletion requests within 45 days.
Right to Opt-Out:
While we do not sell personal information in exchange for monetary consideration, California law defines “sale” broadly to include certain data sharing practices. You have the right to opt out of such sharing by contacting us. We will process opt-out requests within 15 days.
Right to Non-Discrimination:
We will not discriminate against you for exercising your CCPA rights by denying services, charging different prices, providing different service quality, or suggesting you will receive different pricing or service levels. Your rights are protected regardless of whether you choose to exercise them.
Authorized Agents:
You may designate an authorized agent to submit CCPA requests on your behalf by providing written authorization or power of attorney. We may require verification of both your identity and the agent’s authority before processing requests.
Verification Process:
To protect your privacy, we verify your identity before fulfilling CCPA requests by matching information you provide with records in our systems. This may include confirming email addresses, account details, or recent transaction information associated with your account.
GDPR Compliance
For users in the European Union, United Kingdom, and European Economic Area, we comply with the General Data Protection Regulation (GDPR) requirements.
Legal Basis for Processing:
We process personal data based on several legal grounds: contractual necessity (fulfilling purchases and providing services), legitimate interests (improving our platform, fraud prevention, marketing to existing customers), legal compliance (tax records, regulatory requirements), and your explicit consent (optional marketing communications, cookie usage beyond essential functions).
Data Subject Rights:
GDPR grants you extensive rights including access to your data, rectification of inaccuracies, erasure (“right to be forgotten”), restriction of processing, data portability, objection to processing, and withdrawal of consent. Contact us at Support@theetsyusa.com to exercise any of these rights, and we will respond within one month.
International Data Transfers:
Our primary operations are based at 117 Adams Street, Brooklyn, NY 11201, USA. When we transfer personal data from the EU/UK to the United States or other countries, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure adequate protection.
Data Protection Officer:
For GDPR-related inquiries, requests, or complaints, you may contact our designated data protection contact at Support@theetsyusa.com. We take all privacy concerns seriously and investigate issues promptly to ensure compliance with European data protection standards.
Right to Lodge Complaints:
If you believe we have not adequately addressed your privacy concerns or GDPR rights, you have the right to lodge a complaint with your local data protection authority in the EU member state where you reside, work, or where an alleged violation occurred.
How Long We Keep Your Information
We retain personal information only as long as necessary to fulfill the purposes described in this policy and comply with legal obligations.
Active Account Data:
While your account remains active, we retain profile information, purchase history, seller shop data, and communication records to provide ongoing services, facilitate future transactions, and maintain your personalized experience browsing our 120 million listed items.
Transaction Records:
Completed purchase information is retained for 7 years to comply with tax laws, accounting requirements, warranty claims, dispute resolution, and potential legal proceedings. This includes records of the $13.3 billion in annual gross merchandise sales processed through our platform.
Marketing Data:
If you unsubscribe from marketing communications, we retain your email address on a suppression list indefinitely to honor your opt-out preference and prevent future promotional contact. Engagement data is typically retained for 3 years for analytics purposes.
Inactive Accounts:
Accounts with no login activity for 5 consecutive years may be deactivated and associated personal data deleted, except for transaction records retained for legal compliance. We will send advance notice before deleting inactive accounts to allow reactivation if desired.
Legal Hold:
When information is subject to legal proceedings, regulatory investigations, or unresolved disputes, we preserve relevant data beyond standard retention periods until the matter is resolved, even if you request deletion.
Policy Updates
We may revise this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or technological developments.
Notification of Changes:
Material changes will be communicated through prominent website notices, email notifications to your registered address, or in-app announcements. We encourage you to review this policy regularly at https://theetsyusa.com/privacy-policy to stay informed about how we protect your information.
Effective Date:
Each version of our Privacy Policy includes an effective date at the top of the document. Changes become effective on the stated date, and your continued use of theetsyusa.com after that date constitutes acceptance of the updated terms.
Historical Versions:
We maintain archives of previous policy versions upon request. If you have questions about how specific practices have evolved or what terms applied at a particular time, contact Support@theetsyusa.com for clarification.
Privacy Questions
We are committed to transparency and responsive communication about your privacy rights and our data practices.
Contact Information:
For privacy inquiries, data access requests, correction of information, deletion requests, opt-out preferences, or general questions about this policy, please reach us through:
- Email: Support@theetsyusa.com
- Phone: +1 (844) 935-3879
- Address: 117 Adams Street, Brooklyn, NY 11201, USA